Revelations are not always positive.  In a particular situation, the more I know, the less I understand.  Another’s rhetoric is strong, consistent.  The...

Many businesses I know talk about listening to their clients.  They invest in technology, procedures, and training.  As client conversations unfold, most...

It is interesting to see how a conversation can pivot with the introduction of an observation or question.  I have come...

Long ago, I read a book authored by a friend and guide.  He suggested that the process of learning to live...

A hearing test, unless perfect in the first phase, always has a second phase.  The first time I appreciated the difference...