Links are everywhere I look, often when I do not want to see them.  It is especially true with outcomes in...

One’s starting point will change the choices and possible outcomes one can see.  As a recent conversation on shared targets revealed,...

Revelations are not always positive.  In a particular situation, the more I know, the less I understand.  Another’s rhetoric is strong, consistent.  The...

Many businesses I know talk about listening to their clients.  They invest in technology, procedures, and training.  As client conversations unfold, most...

It is interesting to see how a conversation can pivot with the introduction of an observation or question.  I have come...