Welcome Lasting by bill 2010-08-07 The bad guys seem to be winning, at least if you measure it by the service levels in the restaurants ...
Welcome Service by bill 2010-08-06 I consider myself a student of “service”. I love being the beneficiary of good service. I enjoy giving others feedback ...
Welcome Moment by bill 2010-06-26 In a given moment, everything rests. Each is a moment filled with potential turns. With us are all kinds of ...
Welcome Hosts by bill 2010-06-12 The contrast was stark. There was no question that I was a stranger in foreign land. Physically I was taller ...
Welcome Vision by bill 2010-05-23 The past few days have energized me in a way that I remember from day long gone by. I can ...
Welcome Reminders by bill 2010-05-22 It is good to be reminded. It may not be easy, but it is helpful. In the past few days, ...
Welcome Counsel by bill 2010-04-29 My to do list extends across several pages. As I categorize, noting key actions to take, I find myself wrestling ...
Welcome Choice by bill 2010-04-15 As I think about the past few days, extended workshops analyzing and exploring solutions to difficult questions, I find myself ...
Welcome Clarity by bill 2010-04-14 For decades, I have lived in the myth that there was a single way of making decisions. While I understood ...
Welcome Home by bill 2010-04-03 From my earliest memories, at age three or four, I can remember a feeling of restless belonging. I knew I ...