Tag: empathy

Knowing

My path home took me through an elevated walkway.  Below me were municipal storage units.  With a single glance, I could smell ...

Broken

As we walked the streets of an upscale neighbourhood, the telephone booth stood out for two reasons.  First, I rarely see ...

Awareness

The sauna was large, open, and hot.  Its name was appropriate, Helsinki.  Centered on one wall was the heater and ...

Care

The broader leadership was talking about ways to say “thank-you” to the staff and their hard work.  As simple as ...

Angst

People react to the same situations very differently.  As I hear how the service reps dealt with customers on the ...