Tag: empathy

Of the many phrases and comments my dad left with me, one always brings a smile.  We were together one Christmas, ...

My path home took me through an elevated walkway.  Below me were municipal storage units.  With a single glance, I could smell ...

The sauna was large, open, and hot.  Its name was appropriate, Helsinki.  Centered on one wall was the heater and ...

The broader leadership was talking about ways to say “thank-you” to the staff and their hard work.  As simple as ...

People react to the same situations very differently.  As I hear how the service reps dealt with customers on the ...