Tag: empathy

Steps

The conversation with a friend was still echoing within me as I looked up at the building's reflection. I could feel ...

Unknown

As we walked the streets of an upscale neighbourhood, the telephone booth stood out for two reasons. First, I rarely see ...

Welcome

The sauna was large, open, and hot. Its name was appropriate, Helsinki. Centered on one wall was the heater and ...

Welcome

The broader leadership was talking about ways to say “thank-you” to the staff and their hard work. As simple as ...

Welcome

People react to the same situations very differently. As I hear how the service reps dealt with customers on the ...

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