An old cliché is attributed to Henry Ford and his answer to a consumer about the colors available for the Model T; “You can have any color you want as long as it is black.” The variation that comes from a some organization’s customer service units is; “I am sorry sir. Your request is just not possible.”
In today’s world, variation and customization are expected. Customizing your Harley is normal. Tweaks to your car, from interiors to custom wheels and stuff hanging off the rear bumper are just the beginning!
As I reflect on the variation in my life, I realize that I have come to look for different approaches. A single approach to everything does not make sense today. I am not sure it ever did. An old question from a teacher has an answer we often do not think about. “So how should I prepare to come to you? As a severe disciplinarian who makes you toe the mark? Or as a good friend and counselor who wants to share heart-to-heart with you? You decide. ” (1 Corinthians 4.21)
The punch line is what we forget. Others do not know what we are looking for; this is an outcome of how we exercise freedom. It is up to us to decide and share. Both are required! We are responsible for deciding. This is never the end of the process; it is a first step. The second is equally important. We must share so others can join us on the journey.
As I think of pivot moments in my relationships, they have two elements in common. First, both parties were listening to each other. We knew we had heard each other. The path to this awareness varied. Some were easy, others difficult. The opportunity formed with a shared knowledge of understanding.
Second, in context of understanding, honest conversations followed. Not all were easy. Some were difficult. The heart to heart engagement with a foundation of understanding created a pivotal moment for both parties.
Today is about change and growth. It begins with reflection and listening.
