My usual access to the internet has been absent for more than 24 hours. Now, well into the second day, I do not know when my service will be restored. Phone calls have come and gone without a response, although one was promised at the end of each 75-minute wait. Emails and chat messages have not resulted in a connected to technical support. Website contact methods have not been successful. Nothing has worked to connect me with the person that is qualified and capable of taking the action required so that my service works.
In the absence of any remedial action, my frustration and anger continues to grow. If feels as if there is nothing I can do. I have exhausted every avenue I can imagine. I have exercised patience far beyond what I thought I would be able to exercise. If there was one person who was willing to help, I would be screaming “for the sake of the one you [said you] love so much, reach down and help me – answer me!” (Psalm 108.6)
In moments like these, it is often hard to remember the bigger story. As a reminder to myself, I noted the following.
Time is a relative measurement. When it is urgent to me, nothing else is more important! When I look at the rest of the story, different parts of the story fall into context. In this case, losing access created new opportunities to be fully present in ways I did not anticipate.
The fact that I cannot see anything being done does not mean that nothing is being done. In quiet moments, I know there is a buzz reflecting the fact that others are working when I am not. In my selfish focus, it is hard to remember, believe, and appreciate the work that is going on beyond my awareness.
The question of what to do now can be impacted but it never determined by the actions (or lack of actions) of others. The freedom to choose is always with us. It is our moment to be alive.
