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People react to the same situations very differently.  As I hear how the service reps dealt with customers on the...

We are considering hiring an individual for a key position.  I reached out to those I knew that might know...

From my earliest memories, at age three or four, I can remember a feeling of restless belonging.  I knew I...

In my responsibilities as manager for one of the bank’s factories, I need to share our performance, opportunities for improvement,...

I have always wanted to tell a leader what I really thought.  I also knew that each time my emotions...

The second week of our launch has ended.  As I look back on the challenges, in hindsight many of the...

Something magical happens when people learn then turn.  As I think of several recent examples, in the midst of a...

I have a stack of requests on my desk.  They range from the benign to critical, simple to pointless (at...

The questions are endless.  At the heart, there is a single word that each question has somewhere in it –...

Earlier this week we launch a new capability.  Big launches often bring challenges that one did not anticipate.  This was...