I have been on a quest for months. I have a hand percussion device that uses a power supply to adjust normal household voltage to something the nine volts required for operation. The problem came with the fact that I purchased the HPD in England which uses 220V and it would be fun to use it in the US which, as you rightly know, is on 110V.
The manufactures website was of no use. Great specifications however they did not provide access to a parts supplier, there was no response to my email inquiries, and I searched in vain for a customer service number. I finally concluded that I should call a store that sold the product. Yesterday, with the third store that I called, I hit a bit of success.
“Do you carry the HPD?”
“Yes.”
“Do you have a replacement power-supply?”
“No, but I could probably order one.”
After a long-winded explanation of my problem and need, Eric said that he was happy to search the store and see what he could come up with that might work. “Give me twenty minutes.”
Twenty minutes later my phone was ringing.
“I found a power supply that will work.”
“Fantastic. How late is the store open?”
“9; I’ll leave a bag at the Drum counter with you name on it in case I am not here.”
“How much is it going to cost?”
“I’m not sure. I don’t think it will be much.”
I walked into the store wondering how much this was going to cost me. Already I was looking for an excuse to pay less, even though this was the first store that had even cared to do something about my problem.
The assistant was helpful and courteous. “Here is your bag. Oh, don’t worry about the price, this wasn’t in our inventory. Have fun.”
So much for my “lines”; “The shopper says, ‘That’s junk – I’ll take it off your hands,’ then goes off boasting of the bargain.” (Proverbs 20.14)
My greed countered by the kindness of a stranger I never met; no contest.
