I am struggling to trust Singtel (Singapore’s equivalent of ATT). When I was in need, it was difficult to the post of impossible to reach customer service or a technical help desk. In the end, it felt like I was shouting in the wind. Nobody was listening. There was no indication of any type of response.
Today I had an exchange with an individual in customer service. My immediate need was met with a promise. In the context of it all, I was very candid.
“I am struggling to trust you and your promises.”
“I have personally escalated your situation. I am sure they will call you back.”
I challenged. I openly expressed my doubts. I even voiced my fears.
The best that I came away with was a promise. As I struggled to let go, I could feel myself giving up. The problem was black and white. The solution was beyond my ability to solve. The only thing I could do was patiently wait, hope, and wait some more.
An hour later, my mobile rang and a voice on the other end took over from where the first customer service person left off. With the first step, the initial promise was partially fulfilled. In the end, I was left with a second and a third promise.
To anyone in my situation I would offer the following.
There are times where relying on promises is the best outcome one can hope or ask for. A promised solution is not a failure. It is just what it is, a promise.
Promises like many things in life take time. Today I wanted an answer now. In the longer story, it may not matter. To know, I will need to be patience.
Sometimes promises bring even better outcomes than we hope for. I hope my case is like the psalmist; “That’s when God spoke in holy splendor: “Brimming over with joy, I make a present of Shechem, I hand out Succoth Valley as a gift.” (Psalm 108.7)
For now, I will wait. Time will tell us the real story.
