I do not think I woke up yesterday morning with any idea what would unfold. The initial fog when I sat through the all day conference’s first session gave way to a participatory invitation. The topics were listening to, responding to, and delivering on our promise to customers to keep them at the heart of our game.
In my mind, the only question is how. For others, the questions are not as clear. Some questioned the why. Others quietly called for balance.
I could feel my passion rising. I know listening, understanding, and anticipating how we can help our clients is critical. I get that these are game changers. Do it well; we will be powerful entrants to the game. Do it less so, the game continues as it is. If we fall into the latter trap, we will become increasingly uncompetitive. Do it well, and we have the potential to win.
In hindsight, my conviction spilled over and into the role as a spokesman. I was comfortable with representing my tribal group of twelve. The request to take on a larger role representing our room initially brought a wave of confusion. Who was I to speak for the blue team? How could I represent their views?
My feelings soon gave way to a growing conviction of a calling. As I studied the group’s priorities in context of what I should say on their behalf, I receive the same advice from two seniors.
“Take our input and make it your own. If we have missed something you think needs to be said, say if for us.”
It was good advice. While the points were crisp and focused, they did not include the related advice on getting there. I found myself following another advice; “My purpose in writing is simply this: that you who believe in God’s Son will know beyond the shadow of a doubt that you have eternal life, the reality and not the illusion.” (1 John 5.13)
Knowing what do to is not enough. One must remember to start. That was the missing piece.
