My work is service. Without people and companies to serve, there would be no reason for my work or the team. While we break our work into two main areas, processing (execution) and service, at its core is all service. While we talk about models and aspirations, it is always about doing the stuff of service. We work hard, striving in the moment to do what we think s right.
Along the way, we, myself included, forget our starting point. We also do not seem to be clear on where we are going or why. Having a clear plan helps. Refining our shared view of the model and the key principles will make a positive difference. This week I realized that I have missed a piece of the puzzle.
I love the conversations around the subject. When those involved feel safe, you can sense the broader perspective of the visions others have coming to the table. There is no question that additional views help. We see more because of others. We imagine the possible.
There is catch in this process. How does one serve when one has never been served? We have all been served in some way, yet do we know what “real” service is? Have we experienced something we recognized as service that is wonderfully unconditional?
I believe each of us have experienced great moments. Many of these are service. Most of the time we enjoy while not connecting the experience with service. I was reminded of the link we share. “We, though, are going to love—love and be loved. First we were loved, now we love. He loved us first.” (1 John 4.19)
When I talk about great service and what I hope we will be, have I started with a shared reference point? When we talk about the goal, what is it about the goal that we hold in common?
Today is a fresh start. It will be a time for sharing stories. In sharing we understand each other; we embrace the opportunity to be more than what we are.
