We launch a major new capability tomorrow. It is a big deal – in any organization’s history. In ours, it is first time we have attempted something of this scale in anyone’s memory. We have planned. The analysis and training are beyond intense. As I review the multiple status updates every few hours, I find myself thinking of other individuals. There are multiple layers of information floating around. I wonder. What do they know? Is there anything they are wondering about? Can we do something to keep them informed?
If I were in their shoes, I would want to know something. I would be looking for an awareness to bridge the gap until we go live. In the middle of thinking about what I could do, I came across an update from one to another. “When they came down here I got right on the case. I took my place in the courtroom and put the man on the stand.” (Acts 25.17) He words talked of process and status. We could and should do the same.
We could tell the story of how the service team has tested the key support systems they need ready when the first call comes in. Their work is an important chapter. We could speak to our key dependencies. Staff members are working late hours, trying to anticipate the possible problems and mitigate the risk. Regardless of our differences yesterday, everyone is united today with a common goal.
I wonder what life would be like if we treated everyday as we did yesterday and will again today. Would we be more passionate about living? Would we listen harder with a goal of helping each achieve the goal? Would we put aside our differences for a common goal?
I would hope, but I do not know. I had the opportunity to do this and I did not. I am not sure why. As I figure that out, I can keep everyone aware of what is happening in the present. I can cheer the successes. I can work to make a difference now.
