As each year passes I find myself loving metrics in new and different ways. I was asked to conduct a workshop on best practices around metrics and their use. In working on the agenda, I realized my audience had no idea what was possible. As gifted, insightful, and experienced as each was coming into the session, s/he knew what they knew. As I looked at their stories in the context of the bigger story, I realized that I was being asked to speak on something that they had little chance of comprehending.
In moments of extreme, I realize I have no chance of comprehending. I can only observe, be as quiet as I can be, and try to take it all it. I know it is too much for me to grasp. I think of David’s words and try to see the details; “Circle Zion, take her measure, count her fortress peaks.” (Psalm 48.12) I hear the voice of musicians close to my heart, and I stay still in the sound of the music. It is magical and frightening at the same time.
I have come to realize that metrics, music, and wonder are just the beginning of the story. With each, when I see something that is different, I refuse to assume I know the reason. Experience reminds me that presumption is the worst form of arrogance. When I am confused (more often than I admit), the best response is one of questioning. “What is the story?”
As one travels with another in the details, life unfolds. Insights are born. Revelations are possible. A sense of brotherhood and trust are born.
In today’s word, you and I are inundated with facts and figures. There are so many details that it is hard to know what is important. One is tempted to discard everything, if only to survive. There is an alternative. We are part of a bigger story. We can take the details and step into the narrative where we have a role. It is an invitation of engagement, an opportunity to make a difference.