Yesterday wasn’t my day with a major equipment rental company (not to be named in the spirit of forgiveness). I’m not sure what, if anything, I have done to them, but it must have been bad! Actually, I am sure I have always been a model customer and their reaction isn’t personal, it’s just bad.
First, I should have known better when I was misled (lied to) during the reservation process. My warning flags were buzzing but I wasn’t listening. I reasoned that they were on my side. I was a potential customer willing to pay their fees. I was so wrong.
Second, they never fulfilled their promises. At several points along the way they promised to call, email, or in some other way keep me updated. So far, even as of this writing, I am still waiting for the phone calls, emails, and any form of communication.
Third, they said they cared, or at least their call waiting recording said so as I listened to it for several hours yesterday. In the end I brutally discovered that they didn’t and probably never did. How someone could so blatantly mislead their client I have no idea! As I frantically tried to reach an office before it closed I should have known this was going to be a fruitless exercise.
In the end I found myself accused, judged, and paying a price for a crime never committed. I could hear their words, “If he hadn't been doing something evil, do you think we'd be here bothering you?” (John 18.30) I didn’t stand a chance.
Today is a new day, full of opportunities to give others gifts from our heart. I wonder if I am a judge or carrier of mercy. Do others have a chance with me? Have I fallen into the same trap as the corporate team of yesterday? I know I cannot speak for anyone else. I do know that I am going to work with the Spirit in making a difference in spite of the ugliness around me! Care to join the cause?
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